Generally we will provide feedback on any support queries within 24 hours (Monday to Friday). But note, that depending on the issue complexity and our workload it can take up to 36 – 48 hours.
We provide free support for tasks which take less than 30 min. If task requires more time — payed support service will be offered for you.
We can help troubleshoot issues, configure your plugin for you, and develop customizations.
Our prices for premium support services starts from $19 per task. Learn more
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If you ask us for support service/bug fixing — please, include the following information:
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Additional information (such as FTP details and access to the database and hosting control panel) may be requested if necessary.
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If you have any issues with our support system please send us email to email@example.com